AI Order Tracking Chatbot for Ecommerce

Order Tracking Bot

Customer Support Bot

Order Tracking Bot

Automatically answers every "Where's my order?" query — in real time, on any channel, without your team touching a single message.

Fully managed setup

67%

fewer support tickets

Use this Template

Browse all templates

What it does

Real-time order lookup

Customers give their order number, name, or email — the bot retrieves status and tracking info instantly from your system.

Real-time order lookup

Customers give their order number, name, or email — the bot retrieves status and tracking info instantly from your system.

Courier tracking links

Automatically pulls the tracking link from your courier (Australia Post, Sendle, CouriersPlease, Fastway/Aramex, etc.) and shares it directly in the chat.

Delivery issue handling

Detects delayed, damaged, or missing order messages and kicks off the appropriate resolution flow — refund, reship, or escalation.

Proactive status updates

Sends customers an automatic WhatsApp message when their order is dispatched, out for delivery, or delivered.

Post-delivery review prompt

After delivery is confirmed, the bot sends a short satisfaction check and invites the customer to review or reorder.

Who it's for

Online stores

Dropshippers

Multi-brand sellers

Marketplaces

D2C brands

Shopify sellers

5 sample Automation

Order status self-serve lookup

Dispatch notification

Delivery exception handler

Post-delivery check-in

Repeat order prompt

Set up Time

01

Select template

Handles your customers

Order tracking flows are pre-built. Just connect your data source.

No more searching through emails or switching between apps. Simply ask, and Databots finds answers across all your tools instantly.

02

Connect your order system

Manages your work

Link your Google Sheet, Shopify store, or WooCommerce. Order data syncs automatically.

Tell Databots what you need done—whether it’s booking meetings, sending reminders, or managing workflows. It gets done automatically, allowing your team to move on with more important work.

03

Configure courier mappings

Runs your business

Select your couriers (Australia Post, Sendle, CouriersPlease, Fastway/Aramex, etc.) so tracking links generate correctly.

With AI-driven foresight, Databots keeps you ahead of the curve by anticipating tasks and offering insights before they even cross your mind.

04

Publish and notify customers

Runs your business

Go live. Send existing customers a message letting them know they can now track orders via chat.

With AI-driven foresight, Databots keeps you ahead of the curve by anticipating tasks and offering insights before they even cross your mind.